Grandma always told us to be polite, but Grandma didn’t grow up with computers or email. Here are some email etiquette tips to keep today’s tech-savvy Grandma happy:
- Reply on all occasions
– Answer the question or say answer is pending
– Create a task to provide a more complex answer - Use a subject line that hints about your topic.
- Be courteous when forwarding an email. Summarize the thread and why you are sending it at the top of the email.
- Don’t copy someone on a message unless it is necessary (explain why you’re copying them). In this way, recipients won’t need to guess your intentions, thus requiring less back-and-forth messages.
- Use Constant Contact or Mail Merge for bulk email.
- Use an out of office reply when you don’t expect to be able to answer for days.
- Close a loop; but don’t feel that you must have the last word.
Any questions? Give IT Radix a call. We’re happy to help.