Existing Client Support
We all need a little help sometimes
Prior to using IT Radix’s Get Help feature, you must install and execute a software program on your computer called TeamViewer by clicking on the appropriate button below. The TeamViewer software creates a secure connection between your computer and an IT Radix technical consultant that allows us to remotely see and control your machine so that we may assist you in problem resolution. If you choose to download and execute, the TeamViewer software will load a one-time copy on to your computer, and you will have to share a unique number with us in order for us to provide the functionality of the Get Help Feature. DOWNLOADING THE TEAMVIEWER SOFTWARE IS ENTIRELY VOLUNTARY. BY DOWNLOADING THE TEAMVIEWER SOFTWARE, YOU EXPRESSLY AGREE AND CONSENT TO BE BOUND BY THE TERMS. If you do not want to install and execute the TeamViewer software, please close out this window.
If it’s an emergency, call first!
If it’s mission critical, please call our support line at 973-298-6908 to talk with us immediately.
When in doubt, try rebooting first.
Still need help, contact us directly:
- Use our app on your computer by right clicking on the IT Radix icon (on the right side of the task bar)
- Complete the form to the right.
- Send an email to our Client Service team. Remember: A specific subject line is a terrific subject line. A specific subject line will help us expedite your service request.
- Submit a request through our Client Portal. Log in here
- Call us at 973-298-6908.
Send an email to our service desk
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