Serving the needs of an aging population, enabled by IT Managed Services
The aging of the baby boomers has spawned tremendous growth in the home health care industry. With many seniors and their families opting for “aging in place”, home health care agencies provide an invaluable option for people to receive medical and non-medical care in their homes rather than at outside facilities. Having the right IT Managed Services support is an essential component of running a successful home health care agency.
Home health care is a complex industry in many respects, not the least of which is the strict need for HIPAA compliance. One of our clients is a large home health care provider with 18 locations across New Jersey and Pennsylvania. Running a security-compliant and efficient health care business can be an enormous task from an IT Managed Services perspective, especially when you’re making sure over 150 computers and devices are running smoothly, able to connect to their remote desktops, and managing multiple office locations. It can be easy to lose sight of your long-term goals.
Outsourcing IT Managed Services allows focus on the core business
With just two people on staff to handle IT, it became impossible for our client to focus on the items that really mattered. They first engaged IT Radix for supplemental help on specific projects to free up in-house IT staff for more pressing needs or projects. We liken this to the “courtship” phase of our relationship; it gave us a chance to get to know each other and appreciate how working together enhanced our respective businesses.
As their business grew and evolved, their cloud solutions changed, which in turn necessitated change in security management. It became apparent that expanding our partnership to include ongoing IT Managed Services was the logical next step in ensuring a smooth evolution of these processes.
At IT Radix, we understand the value of meeting clients where they are; in this case, initially taking on front line support to free up valuable time for our client’s in-house IT staff to re-prioritize internal projects. It’s also clear that this approach can blossom into a long-term commitment that will help our clients focus on their long-term strategy. We are thrilled that our relationship with this client has grown and look forward to contributing to their success in the future!