Fighting Disasters for our Clients

In the 80's, Bonnie Tyler’s hit song said, “I need a hero. I'm holding out for a hero 'til the end of the night.” While we may not be super heroes at IT Radix, over the years we’ve had the honor of helping out our clients when disaster strikes.

Case in point: September 17, 2012. It started out as a regular Monday morning until we received the call that a potential client had a server down.

Patch Problems on Tuesday?!?!?

Did you experience Internet Explorer connection problems yesterday? Did your system hang? Were you lost in a never-ending loop? Not if you’re an IT Radix Managed Service client!

Have you heard of the term, Patch Tuesday? Microsoft typically implements software patches to the public on Tuesdays—Word, Excel, Internet Explorer, etc.

Don’t Fumble When it Comes to Your Backup

 

Words of wisdom from Marybeth Smith, COO.

In today’s IT environment, most business managers understand just how critical their business data is and are smart enough to put a computer backup in place in their organization. However, as we connect with small and medium businesses, the most common “fumble” we see is the decision to set up a backup and forget it.

Key Learnings from the Big Hack Attacks of 2014

Sony, Home Depot, Target.    All are big companies with huge market value, large customer databases, strong brand names and plenty of budget to spend on data security.  The same cannot be said for organizations in the small business community.   But are there lessons from these breaches that can provide learning to the owner or manager of a small business?  Yes, there certainly are.

IT Roulette – Not a game worth playing!

What would happen to your business if the lawn or leaves weren't picked up wasn’t cut this week?   Would business continue?  Would employees be able to access key applications, files and documents?    Most would answer YES.
What would happen to your organization if the office area was not cleaned and vacuumed according to the usual schedule? Would business continue?   Would customers be able to reach you and order products and services?   Most would answer YES.
What would have happened to your business last winter if the parking lot was not plowed after that four inch snowstorm? Would your business continue?   Would your employees be able to conduct sales activities that bring your new customers?  Most would answer YES.
What would happen to your firm if the kitchen area was suddenly out of coffee, tea or water?   Would your business continue? Would your employees be able to produce the products and services to meet the demands of your customers?   Most would answer YES.
What would happen to your office if the business periodicals and other magazines that regularly arrive in the mail did not appear for a period of time? Would your business continue?  Would your team be able to formulate business plans or schedule new appointments?  Most would answer YES.
What would happen to your organization if you lost all your key business data, files and applications?  What would happen to your firm if a virus caused your network to crash?   What would happen if your computers were down for an extended period of time?   What would happen if your Server was suddenly flooded with water or ruined in a fire?  Would the business of your business continue?  Most would answer NO. 

There are many business leaders, owners and managers who would answer YES to the first five questions and NO the sixth question.