Uncle Ben’s powerful words of wisdom to Peter Parker (aka, Spiderman) may sound cliché but ring true—“with great power comes great responsibility.” When placed in a position of authority and power, we are reminded that our actions have a powerful impact and ripple effect on others. We are not only responsible for ourselves, but also for those around us. Therefore, it is imperative that we are conscientious stewards and use our power wisely in order to gain the trust of the people we serve.
In the world of business today, trust is more important than ever, especially when it comes to relationships between service providers and their clients. Merriam-Webster’s dictionary defines trust as “assured reliance on the character, ability, strength, or truth of someone or something.” Trust is an implied belief that someone or something is reliable, good, honest and effective. Trust is critical in any type of relationship because a relationship without trust is not really a relationship at all.
At IT Radix, we strive to be your trusted IT provider. We take great care in managing our clients’ IT infrastructure. We confidently and consistently aim to meet the high expectations that our clients have come to expect from us. You can trust IT Radix for our:
Technical competence and know-how
Businesses are looking for someone whose level of competence inspires trust. “IT Radix is always willing to listen and take the time to develop solutions that work for our unique situation,” states Keith O’Loughlin, Capstone Research. “Having a company like IT Radix accessible expands our knowledge base exponentially. It’s easier and faster to draw on the experience of experts than to develop it ourselves.”
Ethical conduct and character
We realize that our reputation for honesty and integrity is paramount. We work WITH our clients not just FOR them. “The decision to outsource something as important as IT is never easy,” claims Nicholas D’Apolito, CPA, D’Apolito & Company. “What swung it for IT Radix was their professionalism and responsiveness. Their experience has meant that they could anticipate some of the pitfalls we might face. Above all they are business solution focused rather than simply dwelling within their IT comfort zone—a huge comfort to people who just want their computers to work seamlessly.”
Interpersonal relationships
We are pleased to have built so many strong relationships with our clients. At IT Radix, one of our core values is Client First. “In the 15 years we’ve been working together, I have turned to Cathy for advice on all of our office technology decisions including: information, telephony and xerographic technologies,” shares Lisa Obolsky, New Jersey Builders Association. “Cathy has always shared her expertise in a friendly and supportive manner that never made me feel like she was ‘dumbing it down’ for me, but rather helping me to understand it at her level. This is among the many reasons why today, I feel lucky to have her as a colleague and a friend.”
Dependability and accessibility
Our clients know they can count on us to manage their IT needs. “I know I can count on IT Radix for an answer in a pinch,” states Darren Leib, Exhibit Surveys. “I am always able to get someone on the phone when needed. There have been times when something was urgent. Our tech was able to be onsite that same day to resolve the issue. I don’t have the capacity to handle the IT responsibilities myself, so having a trusted partner like IT Radix who is responsive, knows their stuff and is easy to work with is invaluable.”
IT Radix is committed to earning the trust of our valued clients. “The people at IT Radix are terrific and give us what I know to be excellent service,” declares Glenn Tippy, Gerrity Baker Williams, Inc. “I can trust all of them!” You can too!
First published in our August 2014 IT Radix Resource newsletter
