There are rare emergencies in the jewelry business, but IT Radix was recently called by the fine folks at Simms Jewelers in Bedminster New Jersey to respond to an emergency server disaster — caused by someone deleting files in an effort to save disk space. Our immediate assistance consisting of rebuilding the server and reconnecting 7 PC desktops to the network. Sadly, their backup solution was not appropriately configured by their previous IT support company which resulted in some lost data. We have corrected this oversight and greatly enhanced their backup solution.
Throughout the process we worked with their software vendor in restoring the application and data. Their server was restored quickly and under budget. Our relationship with Simms led them to consider and approve our recommendations to allow us to manage their key network devices — giving them peace of mind and greatly reducing the chances of future emergencies. We are therefore pleased to welcome Simms Jewelers to our growing list of happy clients. They are true artisans and wonderful people as well. In this retail category, Simms truly is “The Exception” and you can learn more about them and view some of their extensive inventory at: https://www.simmsjewelers.com/