I came to IT Radix with over 25 years of customer service experience in both IT and medical settings. I most recently worked at Mount Sinai Health Systems as an Administrative Coordinator where I managed the day-to-day operations for the Radiation/Oncology Department as well as mentored and trained new staff members. I enjoyed working close with the administrative managers and administrative coordinators to ensure efficient workflow throughout the department.

I enjoy being back in the IT world! As a Client Service Coordinator at IT Radix, I’m the front-line of service to our clients. If you have ever picked up the phone to call us, I most likely had the privilege of talking with you. I enjoy addressing client concerns directly or connecting clients with the appropriate technician who is best equipped to help. Behind the scenes, I work diligently to keep client information up to date and to ensure appropriate approvals and authorizations are in place so that things run smoothly without a hitch. I enjoy helping our clients—working together as a team to solve their IT issues—and go out of my way to give our clients the WOW service they’ve grown to expect and appreciate.

Born in Newark, I moved to Harrison as a child where I was raised and still live today. I lament that Harrison is no longer the quaint old town of my childhood and is becoming more and more like the hustling and bustling town of Hoboken. My goal is to move to an area where I can have a bit of land. When not working, I enjoy cooking and creatively experimenting with spices. I also enjoy watching home improvement shows as well as reality TV. I am fluent in Portuguese and Spanish. I love the beach and relaxing with the soothing sounds of the ocean waves. My most favorite place is Puerto Rico with Provincetown, MA, a close second!

Frederick’s personal philosophy: Keep it simple!

“Live simply. Lead with Spirit.
Always try to do the right things right.
Take time to re-soul.”

— Jon Mertz