Striving to exceed client expectations is our top priority.
But don’t take our word for it.
Here is what some of our clients have said about us!
I realized how well IT Radix keeps up communication with their customers.
As I was reading your newsletter, I realized how well IT Radix keeps up communication with their customers. It’s both fun and very informative. Thanks for caring!”
I think you guys are wonderful!”
I can say without any doubt that IT Radix has simply been the best IT partner I have found...
I have been an in-house IT manager for medium sized businesses for over thirty years. One of my principal challenges during that time has been finding a professional IT services group willing and able to assist our in-house IT staff (usually just me) with advanced technical and troubleshooting skills in critical situations.
Looking back over those thirty years, I can say without any doubt that IT Radix has simply been the best IT-partner I have found for that role. One factor stands out: consistency of staff technical excellence—other firms may woo you with their technical superstars but you may be disappointed with who actually gets assigned to your projects. In my experience, there are no weak links at IT Radix—I have been fully impressed with every technician with whom I have worked. And there seems to be excellent staff retention. A firm whose superstars leave can change almost overnight. It is a firm where learning, collaboration and excellence are evident elements in their corporate culture.
Finally, since we have an in-house IT staff, I am not a “big” customer of IT Radix—there must be others who generate more revenue. But I have never, not once, felt like a small customer. My problems, issues and projects have without exception been addressed and resolved in a remarkably timely and expert way. This is a level of excellence, delivered year after year, that I have never found in my thirty years…I just wish I had found them sooner!”
Community Health Law Project
It is so nice to have IT Radix actively monitoring things.
It is so nice to have IT Radix actively monitoring things. They call us when things go down, before we know it. It is so great to have that load off of us; it was so much different before. We are glad to be with IT Radix.”
Morristown-based law firm
Everyone at IT Radix is so friendly...we couldn’t ask for a better business to work with.
As a non-profit electronics recycling company employing only adults with developmental disabilities, we look for companies to partner with that share our mission and dedication to helping others. Everyone at IT Radix is so friendly...we couldn’t ask for a better business to work with. Last year, we were able to collectively recycle approximately 10,000 lbs of e-waste generated from the clients of IT Radix!”
You have made my life soooo much easier...
Thank You to all my friends at IT Radix. You guys (and girls, of course) are TOPS in my book. You have made my life soooo much easier and made me so much smarter. You have made me laugh and we have all worked so well together. You have led me by the hand and the journey together has been smooth. Cathy, you have a terrific group of people working for you and together you are AMAZING!”
Local environmental engineering firm
Expertise and familiarity…
I appreciate the expertise (and persistence!) of their techs. The sharing of expertise among their techs allows familiarity with our environment resulting in a quicker turnaround time on understanding and resolving our issues.”
NJ-based property management firm
Having someone who knows the ENTIRE system well is tremendously helpful!
I’ve been very satisfied with the services received from IT Radix. I appreciate their quick response to questions and requests for service. Having someone who knows the ENTIRE system well is tremendously helpful!”
IT Radix is an extension of us…
What do I like most about IT Radix? Absolutely everything! Their staff is courteous, considerate, knowledgeable and a joy to work with. They interact professionally but with personalities. They don’t act like robots. They are a pleasure to talk to…each and every one of them. I feel like IT Radix is part of us—an extension of us. They know who we are and what makes us tick. I never have to go into a long explanation because every one of them make us feel like they are right next door, and if an issue arises, anyone can solve it.”
Human Resources and Office Manager
East West Connection
IT Radix is there when we need them…
I appreciate IT Radix’ reliability as well as their staff’s good people skills. I can relax and go on vacation knowing that IT Radix will be there if we need them.”
Chief Compliance Officer
Financial Services firm
I appreciate IT Radix’s awareness of projects that we should be concentrating on…
The best part of working with IT Radix is knowing that someone is always going to answer the phone! I like the fact that they have a dedicated staff appropriate for the business they are in, and we don’t have to wait for service because another client requires assistance. I also think the quarterly meetings are great. It is something we didn’t have with prior managed services, and I think it is a great proactive way of tackling things that may not have necessarily come up. Since hiring IT Radix, I appreciate their awareness of the projects that we should be concentrating on. Since bringing them on board, I no longer want to take the approach of ‘if it ain’t broke, don’t fix it.’ They are helpful in identifying or confirming some of the maintenance projects that need to be done and have come up with a sequence and plan for each.”
Property management firm
IT Radix gives us peace of mind!
The services we receive from IT Radix as a whole are wonderful, but what we like the most is their prompt response. If our problem isn’t solved by phone, within hours someone is in our office. Without a doubt, the biggest benefit we receive from having IT Radix handle our IT support is peace of mind!”
Local not-for-profit that brings music to those with the greatest need for the gift of human kindness.
The staff is very responsive and able to solve issues quickly...
Our firm has been using IT Radix for several years and we have been extremely happy with their services. The staff is very responsive and able to solve issues quickly which is important to us.”
Scott M. Feit
CPC, CPA, QPA, QKA, QKC, ERPA
Prime Pensions, Inc.
Responsive and pro-active…
I appreciate IT Radix’s responsiveness to problems and their proactive approach to our networking needs.”
Lewis S. Goodfriend & Associates
Great to know that IT Radix is looking out for us…
I appreciate IT Radix’s flexibility to let us fix the problems that we can handle on our own, while still being available to answer questions and step in when a problem is beyond our capabilities. It is comforting to know that our systems are being monitored and that we can expect a quick response if something happens. For example, our internet went down over the weekend, and we received a phone call on Sunday morning to alert us. Great to know that IT Radix is looking out for us even on the weekend!”
Lewis S. Goodfriend & Associates
Confidence that my business can withstand an IT hit…
I appreciate IT Radix’s unsolicited follow-up to ensure issues are resolved. I have a high level of comfort and confidence that my business can withstand an IT hit and recover.”
Longview Results, Inc.
Worry-free IT company…
When our website was compromised, within 2 hours, IT Radix completely solved the problem and restored our site. I have a worry-free IT Company!”
Have always shared their expertise in a friendly and supportive manner...
In the 20+ years Cathy, Mike and I have been working together, I have turned to IT Radix for advice on all of our office technology decisions including: information, telephony and xerographic technologies. Cathy and her team have always shared their expertise in a friendly and supportive manner, helping me to understand it. This is among the many reasons why today, I feel lucky to have her as a colleague and a friend.”
New Jersey Builders Association
"Since starting to work with IT Radix we have had drastically reduced downtime…"
SKC & Co. CPAs, LLC
"Follow-up, work ethic and problem-solving skills have always been stellar."
SKG Consulting Inc./Jarvis Walker
"Since working with IT Radix we have had no service problems and everything works flawlessly."
President/Senior Regional Manager
Generali Employee Benefits
"Network is being well-maintained and problems resolved asap…"
Molly Pitcher Inn, Oyster Point Hotel
"Above all they are business solution focused…"
Nicholas A. D’Apolito
Nicholas A. D’Apolito & Company
"Expertise shared in a friendly and supportive manner…"
New Jersey Builders Association
Dreifuss Bonacci & Parker
"We feel fully confident in the management of our technology."
Client Services Manager
Generali Employee Benefits
"The staff is professional, willing to go the extra mile to solve issues… In addition, they are enjoyable to work with."
Bankers Financial Corp
“IT Radix is with us every step of the way!”
Longfield Gardens LLC
Covid-19 Pandemic Feedback:
The IT Radix staff has seamlessly transitioned to remote work...
The IT Radix staff has seamlessly transitioned to remote work without missing a beat for us!”
Catholic-faith-based not for profit
Your team has been top notch.
…your team has been top notch through this whole thing. They have been extremely responsive and timely. Thanks for all the support.”
Local cyber insurance master broker/dealer firm
A Big Thank You to IT Radix...
A Big Thank You to IT Radix, under pressure we have succeeded in existing through these tough times! Thanks everyone!”
NJ-based CPA firm
Hurricane Sandy Feedback:
Counsellor at Law
D’Angelo & D’Angelo
"You saved my business…"
Monica C. Smith
Chief Executive Officer
"Before, during and after the storm…"
O’Brien Wealth Management
"We do appreciate knowing that IT Radix is in our corner in a crisis…"
GHS Philanthropy Management
"Attentiveness and Care…"
E & H Laminating