Testimonials

As I was reading your newsletter, I realized how well IT Radix keeps up communication with their customers. It’s both fun and very informative. Thanks for caring!”

I think you guys are wonderful!”

I have been an in-house IT manager for medium sized businesses for over thirty years. One of my principal challenges during that time has been finding a professional IT services group willing and able to assist our in-house IT staff (usually just me) with advanced technical and troubleshooting skills in critical situations.

Looking back over those thirty years, I can say without any doubt that IT Radix has simply been the best IT-partner I have found for that role. One factor stands out: consistency of staff technical excellence—other firms may woo you with their technical superstars but you may be disappointed with who actually gets assigned to your projects. In my experience, there are no weak links at IT Radix—I have been fully impressed with every technician with whom I have worked. And there seems to be excellent staff retention. A firm whose superstars leave can change almost overnight. It is a firm where learning, collaboration and excellence are evident elements in their corporate culture.

Finally, since we have an in-house IT staff, I am not a “big” customer of IT Radix—there must be others who generate more revenue. But I have never, not once, felt like a small customer. My problems, issues and projects have without exception been addressed and resolved in a remarkably timely and expert way. This is a level of excellence, delivered year after year, that I have never found in my thirty years…I just wish I had found them sooner!”

It is so nice to have IT Radix actively monitoring things. They call us when things go down, before we know it. It is so great to have that load off of us; it was so much different before. We are glad to be with IT Radix.”

As a non-profit electronics recycling company employing only adults with developmental disabilities, we look for companies to partner with that share our mission and dedication to helping others. Everyone at IT Radix is so friendly...we couldn’t ask for a better business to work with. Last year, we were able to collectively recycle approximately 10,000 lbs of e-waste generated from the clients of IT Radix!”

Thank You to all my friends at IT Radix. You guys (and girls, of course) are TOPS in my book. You have made my life soooo much easier and made me so much smarter. You have made me laugh and we have all worked so well together. You have led me by the hand and the journey together has been smooth. Cathy, you have a terrific group of people working for you and together you are AMAZING!”

I appreciate the expertise (and persistence!) of their techs. The sharing of expertise among their techs allows familiarity with our environment resulting in a quicker turnaround time on understanding and resolving our issues.”

I’ve been very satisfied with the services received from IT Radix. I appreciate their quick response to questions and requests for service. Having someone who knows the ENTIRE system well is tremendously helpful!”

What do I like most about IT Radix? Absolutely everything! Their staff is courteous, considerate, knowledgeable and a joy to work with. They interact professionally but with personalities. They don’t act like robots. They are a pleasure to talk to…each and every one of them. I feel like IT Radix is part of us—an extension of us. They know who we are and what makes us tick. I never have to go into a long explanation because every one of them make us feel like they are right next door, and if an issue arises, anyone can solve it.”

I appreciate IT Radix’ reliability as well as their staff’s good people skills. I can relax and go on vacation knowing that IT Radix will be there if we need them.”

The best part of working with IT Radix is knowing that someone is always going to answer the phone! I like the fact that they have a dedicated staff appropriate for the business they are in, and we don’t have to wait for service because another client requires assistance. I also think the quarterly meetings are great. It is something we didn’t have with prior managed services, and I think it is a great proactive way of tackling things that may not have necessarily come up. Since hiring IT Radix, I appreciate their awareness of the projects that we should be concentrating on. Since bringing them on board, I no longer want to take the approach of ‘if it ain’t broke, don’t fix it.’ They are helpful in identifying or confirming some of the maintenance projects that need to be done and have come up with a sequence and plan for each.”

The services we receive from IT Radix as a whole are wonderful, but what we like the most is their prompt response. If our problem isn’t solved by phone, within hours someone is in our office. Without a doubt, the biggest benefit we receive from having IT Radix handle our IT support is peace of mind!”

Our firm has been using IT Radix for several years and we have been extremely happy with their services. The staff is very responsive and able to solve issues quickly which is important to us.”

I appreciate IT Radix’s responsiveness to problems and their proactive approach to our networking needs.”

I appreciate IT Radix’s flexibility to let us fix the problems that we can handle on our own, while still being available to answer questions and step in when a problem is beyond our capabilities. It is comforting to know that our systems are being monitored and that we can expect a quick response if something happens. For example, our internet went down over the weekend, and we received a phone call on Sunday morning to alert us. Great to know that IT Radix is looking out for us even on the weekend!”

I appreciate IT Radix’s unsolicited follow-up to ensure issues are resolved. I have a high level of comfort and confidence that my business can withstand an IT hit and recover.”

When our website was compromised, within 2 hours, IT Radix completely solved the problem and restored our site. I have a worry-free IT Company!”

In the 20+ years Cathy, Mike and I have been working together, I have turned to IT Radix for advice on all of our office technology decisions including: information, telephony and xerographic technologies. Cathy and her team have always shared their expertise in a friendly and supportive manner, helping me to understand it. This is among the many reasons why today, I feel lucky to have her as a colleague and a friend.”

IT Radix has provided our company with WOW service from Day 1. Their kind, friendly team coupled with their solid technical background—and Cathy who just “gets it”—is our favorite part about their service. Since starting to work with IT Radix we have had drastically reduced downtime which has made our team happier and our company more productive. IT Radix is extremely patient with the high maintenance demands of our company. I think they do a great job!"

IT Radix staff’s calm demeanor under pressure, attention to detail, and logical approach to issues— large and small—make for a first-rate team. Their ability to communicate with others, based on their level of IT knowledge, to help prioritize options makes them exceptional. Follow-up, work ethic and problem-solving skills have always been stellar."

IT Radix is proactive and customer focused. Problems are addressed and fixed promptly and accurately. A few months ago our server went down late on a Friday afternoon. IT Radix not only alerted us, but offered to fix the problem that same evening. Since working with IT Radix we have had no service problems and everything works flawlessly."

The last five plus years have been great! Knowing that our network is being well-maintained and that any problem will be resolved asap – 24×7 – is a comfortable feeling.. Cathy and Mike are a pleasure to work with. I am very satisfied with the services provided by IT Radix."

The decision to outsource something as important as IT is never easy. What swung it for IT Radix was their professionalism and responsiveness. Their experience has meant that they could anticipate some of the pitfalls we might face. Above all they are business solution focused rather than simply dwelling within their IT comfort zone – a huge comfort to people who just want their computers to work seamlessly."

The one thing I like the most about IT Radix is that everyone is professional, courteous and friendly. When I ask a question, they talk to me in layman terms, not computer terms…"

We decided to work with IT Radix because we were not happy with the management of our computers and servers. We had no idea what was going on behind the scenes. After years of being complacent, we decided that it was time to become more involved. IT Radix was there to guide us through the transition process step by step and they continue to help us get through our questions and offer guidance. IT is another language to us and we now have a good understanding of our system and feel fully confident in the management of our technology. IT Radix made the transition process easier than expected. Our only regret is that we didn’t take control sooner."

I was having a recurring problem with a printer. I spent an hour on the phone with the vendor, which ended up being fruitless. I ran the scenario by one of the IT Radix Technicians. He came up with a very quick, innovative and easy solution, basically a work-around. This avoided any further long frustrating calls to the vendor. He was able to briefly explain his thoughts in a way that was very understandable to a non-techy person like myself, which I really appreciate."

IT Radix has been an extremely valuable addition to our team. We are a small company but have big IT needs, and we rely heavily on the expertise and attentiveness that IT Radix provides. From something as small as setting up a new computer to big things like replacing a server or restructuring the network architecture, IT Radix has been there every step of the way."

The IT Radix staff has seamlessly transitioned to remote work without missing a beat for us!”

…your team has been top notch through this whole thing. They have been extremely responsive and timely. Thanks for all the support.”

A Big Thank You to IT Radix, under pressure we have succeeded in existing through these tough times! Thanks everyone!”

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds… That may be the postman’s motto (clearly old) but I think it should be IT Radix’s!"

I cannot thank you enough. You saved my business and for that I will never forget you and your team coming through."

I appreciated the email and phone calls that we received before, during and after the storm. You clearly have built and surrounded yourself with a GREAT team who truly understand “Customer Service."

We do appreciate knowing that IT Radix is in our corner in a crisis, so thank you! Can you imagine the disaster of 7 days with no power in our busy season if we still had our old server? We really appreciated working in the cloud last week…the cloud solution was seamless."

Your attentiveness and care with not only our personal well-being, but our operations here at E&H left us feeling so appreciated and thankful that we have such a dedicated team at our disposal. We know that there are many deserving hero’s that we read about from the firemen to rescue workers and so forth; however, during this difficult time, IT Radix’s staff were our personal unsung heroes as you made sure even if there was nothing you could do for us, that you kept communication open just in case there was something, however small, that would make working during that week that much better, and for that we want you to know how appreciative we are for your company and staff."