IT Woes: Why doesn’t this stuff work?

IT Radix recently on boarded a new client that does a lot of work with New Jersey homeowners—helping them take advantage of all that the state offers in terms of energy conservation strategies and measures.  Their work necessitates a lot of technology with large amounts of storage of detailed schematics and numerous photographic files.

Breaking Up is Hard to Do

Our newest client, who outsourced its entire IT management to IT Radix, has been going through a lot of changes.  The New Jersey based specialty distributor of raw materials, chemicals, packaging and equipment was selling off a subsidiary.  They came to IT Radix because they needed a lot of help sorting out a variety of technical issues.

If You Had a Magic Wand…

One of the many things that we have learned about our business is that attention to detail, especially as it relates to client IT support, is paramount for long-term success.

When we first meet with a new prospect, we often ask a very simple question that goes something like this:  “If you had a magic wand, what problems with your information technology and computer networks would you like to see solved—like magic?”  We ask this question as one of many ways to fully understand how a prospect uses technology.