At the start of the new year, IT Radix was happy to welcome a full-service insurance agency, United Assurance, to our family of clients.  Despite embracing cloud services, the owner still found himself getting to involved in day-to-day IT support and unable to move key IT projects forward.  In short order, we consulted with Steve on improving both his Internet capacity and redundancy, helping to select a new class of Internet Access service; upgraded his hosted Exchange infrastructure as well as taken over the day-to-day troubleshooting freeing him up to work on his future business plans.