If You Had a Magic Wand…

If You Had a Magic Wand…

One of the many things that we have learned about our business is that attention to detail, especially as it relates to client IT support, is paramount for long-term success.

When we first meet with a new prospect, we often ask a very simple question that goes something like this:  “If you had a magic wand, what problems with your information technology and computer networks would you like to see solved—like magic?”  We ask this question as one of many ways to fully understand how a prospect uses technology.

Client-Service-Oriented Firms Choose IT Radix for IT Support and Consulting Because They Want the Best Service Too

Client-Service-Oriented Firms Choose IT Radix for IT Support and Consulting Because They Want the Best Service Too

IT Radix is happy to have recently had a new client join the IT Radix circle of clients. The firm has been in business for almost 100 years! In speaking with the executive team about the proud heritage of this firm, we learned that they attribute their longevity and success to one thing: outstanding client service.

Behind the Scenes at IT Radix

Behind the Scenes at IT Radix

Do you believe in magic? To many people, how technology works is magic. At IT Radix, we work hard behind the scenes to help preserve this illusion for our clients. But what does this really mean?

Earlier this year, I had the privilege of hearing Doug Lipp, management consultant and former Disney executive, speak on how Disney makes its clients believe in magic.

The Invisible Man

The Invisible Man

The concept of the “invisible man” has been written about many times throughout history. Probably the earliest was by Plato in The Ring of Gyges. The story is about a ring that grants its owner the power to become invisible at will. In the story, Plato considers whether an intelligent person would be moral if he did not have to fear being caught and punished.