Support Options

Hourly On Request IT Support

IT Radix provides hourly IT support on an as-needed basis. This option is not as effective as our other support options because it tends to be very reactive – you call after the problem (often a crisis) has occurred. The reality is that the majority of IT problems can be prevented with a regular, proactive approach to IT support.

Two Most Common Reasons Why Clients Opt for Hourly Support

1. To get their feet wet and test the waters during an evaluation phase before deciding to engage IT Radix in an on-going relationship.

2. When brand spanking new clients require immediate assistance, hourly support is the fastest and easiest way to get your computer network up and running again.

IT Projects

Have a special project? Often clients contact us for particular IT projects. Our free, detailed proposals outline the scope of the project, the tasks involved, the timeline and the cost investments required. In general, IT projects are fixed-priced – IT Radix bears the risk of cost overruns, not our clients. We can handle a variety of IT projects. Here are a few examples of our capabilities:

Server rollouts – Migrating from an older Windows server technologies to Windows 2008 server.
Desktop replacements – rolling out new desktops/laptops in a way to reduce disruption.
Branch office or Mobile workers – Using VPN and other technologies to securely connect branch offices or mobile workers into the corporate network.
Disaster recovery or business continuity planning – Implementing technology to minimize or reduce business disruption in the event of a minor problem or major disaster.
Software upgrades – Working with your line-of-business applications to migrate them from one platform to another .
Collaboration upgrades – Implementing Microsoft Exchange, Sharepoint portal , CRM or other technologies to improve communication and collaboration between employees.

Keystone and Cornerstone IT Management Plans

Our Keystone and Cornerstone IT Management plans are pro-active approach to managing your IT assets. The Keystone IT Management Plan focuses on key components of your network , usually this includes file servers, firewalls and the like. Without these key components, your network would experience a major disruption in business, something we both wish to avoid.

Our Cornerstone IT Management plan expands the scope to include not only key components but also all PCs and laptops. As an added benefit, you get managed anti-virus/anti-SPAM software at no additional cost. No need to purchase anti-virus licensing separately.

The Keystone and Cornerstone IT Management plans include:

Monthly or weekly maintenance of servers (Keystone) and PCs/laptop (Cornerstone)
Security updates, patching, and oversight of the backup process
Help desk support via phone, email, and web
Higher priority for your support issues
Emergency after hours, weekend, and holiday support
Monthly reports which include a listing of trouble tickets for the month

Capstone IT Management and Support Plan

Increasingly companies are looking to outsource IT. Why? It’s simple. To save money and improve employee productivity. Our Capstone IT Management and Support plan builds on our Keystone and Cornerstone IT Management plans by providing unlimited, flat rate IT support for your existing network. As a result, our first focus is to make your IT environment as stable as possible over the long-term. You get everything in the Keystone and Cornerstone IT Management plans plus:

24x7x365 Proactive Network Monitoring That Never Sleeps
- Monitoring of the critical health status of Network Devices and Line of Business
- Applications Remote problem diagnosis before they occur
- Capacity planning reports for informed IT purchasing and budget decisions
- Minimize network and device downtime that causes lost productivity
Technology Vendor Management services
Quarterly IT Strategy review meetings
Annual IT Disaster Recovery Plan updates
Annual IT budgeting and project planning assistance

Our clients prefer our Cornerstone Gold service because it is a true partnership. IT Radix takes full responsibility for your IT infrastructure. You get:

Reduced IT support costs
Improved network availability
Improved productivity
Peace of mind that you can focus on running your business

Hourly On Request IT Support

IT Projects

Keystone and Cornerstone IT Management Plans

Capstone IT Management and Support Plan

Let IT Radix manage your computers and network.

You manage your business.