Compare IT Support Options

	Hourly Support	Keystone	Cornerstone


End-User Support	Hourly	Discounted Hourly	Unlimited
Remote Help Sessions
Response Time	—	< 4hrs.	< 2hrs.
Priority End-User Support	—	High	Highest
Network Security Checkup	—
20-Point Server Maintenance	—	Monthly	Weekly
Scheduled Onsite Visits	—	Monthly	Monthly
Review of System Backups	—	Monthly	Weekly
Monthly Reporting	—	Summary	Detailed
Server Health Report Review	—	Monthly	Daily
IT Strategy Review	—	Annually	Quarterly
24x7 Server/Website Monitoring	—
Centralized Patch Management	—	—
IT Vendor Management	—	—
Annual IT Budgeting Assistance	—	—
Unlimited End-User Support	—	—
Emergency After Hours Support	—	—
(6pm-8am M-F, Sat/Sun)

Optional Services (purchased separately)
Off-Site Internet Backup
Hosted Exchange
Email Spam/Virus Filtering
Web Hosting
Discounted Equipment Sales
Voice Over IP Phone Systems
Residential Voice and Cellular Phone Service